FAQ's

Please note that none of our mirrors come with wall fasteners. We would be unable to give the right fasteners for such an item because we do not know the structural integrity of your wall. We strongly advise that you obtain professional guidance on the proper fixings.

We are unable to provide next-day delivery; please see each product’s anticipated delivery timeframe for further information.

Enter the 16-digit gift card number into the discount box and click ‘apply’ when you’re checking out with the item in your cart.
Please keep in mind that the gift card cannot be combined with any other offer.
Please contact our customer service staff if you have any problems.

Unfortunately, you will not be able to select a certain delivery date; nevertheless, we will try our best to request it on your behalf; however, this is not guaranteed. Parcelforce (smaller goods) will provide a 1-2 hour delivery window, apc (fragile goods) will provide an all-day service, and furdeco (bigger things) will send an sms/email to schedule a delivery date.

You’ll need to contact our customer service team, who will gladly tell you how much money you have left and how long you have to use it before it expires in 12 months.

Gift cards can be redeemed many times, and any remaining amount can be used on future transactions.

Within 14 days of receiving your items, you must notify us and complete your return within 30 days.
This only applies if the item(s) returned are complete, resalable, unused, and in their original packing.
Prior to scheduling the collection, the cost must be paid. The cost of collection can be seen in our returns section. Any return will be collected by our customer care team, who will be glad to assist you.
You can also return the merchandise with your own courier; we recommend using a tracked/insured carrier because we cannot offer a refund or replacement if the product is destroyed by the courier.

You may, of course, return an item using your own courier.
Please make sure that the item is in its original packaging and in resalable condition before returning it within 30 days of the purchase date.
Please utilise the return slip that will be supplied with your merchandise and write your full name and order number on the returns slip.
You will be responsible for the cost of this form of return. Please ensure that all things are well packaged and secured, since we will not be able to handle a return reimbursement for goods that are damaged or lost by the courier; instead, you must file a claim with the courier.
Our contact information can be found in the “contact us” section of our website.

If you can’t find your returns form, don’t panic; simply click here to get the correct form and follow the instructions, making a note of your order number and full name as we’ll need these details to process any returns. Then tuck the note within your package of products.

We want all of our customers to be satisfied with their purchases, so if you find a flaw within the first 30 days, please contact our customer service team as soon as possible and provide your order number and a detailed description of the problem to avoid any delays.

If your order arrives damaged, please contact our customer service team within 48 hours after delivery, providing your order number, clear image/s, and description to avoid any delays.
If possible, we will send a trained tradesperson to fix your item; if this is not possible, we will arrange for a replacement or refund.

If you received an incorrect item in your order we do apologise, please contact our customer service staff as soon as possible so that we can rectify the issue as quickly as possible. To avoid any delays, please include the order number, photograph, and description.

Our apologises if this has been the case, to get this resolved please contact our customer service team as soon as possible.

If you have missed your collection or need to reschedule, please contact our customer service team as soon as possible so that we may speak with our courier and make the necessary arrangements.

The cost of collecting is determined on the product, its size, weight, and location. The courier who delivered your package is a good indicator. For a complete list of fees, please check our returns/refunds policy. If you’re having trouble, call our customer service team, who can give you an actual price.

Depending on your bank and payment method, it could take up to 14 days to get your refund notification.

If we need to replace your order for whatever reason, it will take the same anticipated delivery timings as the items on our website, and we will expedite as soon as possible before shipping.

Please contact our customer service department to have this emailed to you.

Please be assured that your order will be processed as quickly as possible; we stick to the expected delivery periods listed next to each product, and if there are any delays, our customer care staff will keep you informed every step of the way.

You can subscribe to our newsletter or establish an account at the bottom of our website.
You’ll be able to stay up with all of our current trends and offers.

We are currently unable to ship internationally. In the future, we aim to be able to do so.

Yes we do, they are available to purchase on our website, should you wish to purchase over the phone, please contact our customer service team.?

Please enter your discount code in the appropriate field during checkout and click ‘apply’ to have it applied to your order; happy shopping!

Each transaction is limited to one discount offer or promotion code.
Sale, outlet, and already-discounted items are not eligible for promotional coupons. It also excludes specific brands; please read our payment & promo section for the most up-to-date list.
Please contact our customer service team if you require additional assistance.

We apologize that we are currently unable to offer any additional discounts; nevertheless, please take use of our promo codes, which can be found on the home page of our website.
Thank you from everyone at roosthome.co.uk for all of your efforts in keeping us safe.

If you can’t find what you’re searching for on the product page or in the description beneath the product image, please contact our customer service and we’ll be pleased to assist you.

We don’t have any catalogues at the moment, but you may join our email list to receive updates on new goods and special offers.

Some of our most popular items will quickly run out of stock. We introduce new products on a regular basis in order to keep our inventory fresh, so you might just find something comparable to what you were looking for.
Try browsing through our departments at the top of the page, then narrowing down your search by clicking on each of the sub-sections.
Alternatively, you can type the product or brand name into our search box (located in the upper right corner of the website) and we’ll find anything relevant to your search.

All of our available items are listed on our website. If we have a deadline for them, it will be stated on the product page. We are unable to provide specific dates for when a product will be back in stock; however, once it is, it will be available on our website.

No, but if you do, it will make your future purchasing experience with us much easier.
Setting up an account allows you to order without having to enter in your information each time you buy with us, and it also gives you access to features like order tracking, wish lists, frequent newsletters, and unique discounts and special offers.
You can either create an account or start shopping right away and create one when you check out, whichever you choose.

It may seem simple, but make sure you enter your information in the correct case (lower/upper). If you’ve done all of this and are still having issues, click the forgot your password link to reset your password.
Alternatively, please contact a member of our customer service team who will assist you as soon as possible.

These are returned or ex-display items from our store or photoshoots that have been quality tested before being featured on our website and can be discounted up to 35%!
These products are exempt from any promo codes because they are already discounted. Our returns policy covers all outlet items completely.

Please use our contact us section to get in contact with our friendly customer service team.

We review our pricing on a daily basis to ensure we’re bringing you the best price possible, however, in the rare case you find a product cheaper elsewhere we promise to beat that price for you.
There are a few terms and conditions specific to roost home price promise, so check out our payment & promo section for full details.

The ordering process can be done online and payment can be made at the checkout.
Or alternatively, you can call roost home and lifestyle directly on the number provided on our contact us page and we will happily place the order for you.

Contact our customer service staff to cancel or amend your delivery address. Your order number and email address will be required.
Until your order is delivered from our distribution centre, you can cancel or amend it at any moment.

It is possible to search for a product in a variety of ways.
By following the categories at the top of the homepage, you can then narrow down what you are searching for by selecting a section, which is divided into either product types or brand types.
Alternatively, if you know exactly what you want, just enter the name of the product or brand in the search box at the top right of the page and we will find everything relating to your search.
Once you have found what you are looking for, click ‘add to basket’ or ‘buy it now’ to add the item to your cart. When you have finished shopping, follow the onscreen instructions to fill out the payment and delivery information.
For the latest trends, be sure to check out our new in section.

We will occasionally dispatch items separately to ensure you receive your items as quickly as possible. Our high-end items (including made-to-order items) can be shipped directly from the manufacturer and may come in different packages.
Please double-check your purchase confirmation and expected delivery timelines for each item on your order to ensure you are not missing anything that falls outside of our website’s specified delivery timeframes.
Please inform our customer service staff as soon as possible if you notice something is missing.

We accept paypal and all major credit cards: visa, american express, mastercard. If you are in store you are also able to pay in cash. (gbp only)
More details can be found in our payment & promo section.

Your item will be despatched from our distribution centre once it has been quality tested. You will receive tracking information for apc for (small parcels) and (fragile goods) which will only be active once it is out for delivery. If your item is being sent by our supply chain (large products), you will receive an sms with instructions on how to schedule a delivery date.
For more information, please see our delivery information policy.

Payment will be taken immediately once your card has been authorized, and an email will be sent confirming the payment was successful.
In case your card is not authorised, no payment will be taken and we suggest you contact your bank or card issuer to learn why it was not possible to authorize the transaction.

For a variety of reasons, payment may be declined. Check the card data to make sure the start date and card type are valid, and that your billing address matches the card’s address.
If the issue persists, contact your bank or credit card company. Please contact our customer service staff if you are still having troubles.