WHOSE TERMS OF USE ARE IMPORTANT?

You may use this site and place orders for related goods and services made available through this site or application (collectively, the “Services”) only if you agree to these terms of use and all the documents they refer to (including our privacy policy, delivery, payment & promo, and return & refunds policies).

DO I FALL UNDER THESE TERMS?

You are assumed to have read and comprehended these Terms and Conditions (“Terms”) and all other policies mentioned or incorporated herein by using our site and/or placing an order with us. When you place an order through our website, you are making an offer to buy goods, and if we accept your offer, a legally binding contract will be formed. We do not accept your order until you have successfully completed the checkout process or submitted an electronic order form.

WHAT SHOULD I DO IF I DO NOT ACCEPT THESE TERMS?

You shouldn’t use The Website or make any purchases through it if there is anything in these Terms and Conditions that you don’t agree with or want to be bound by.

Please do not use the Site if you do not agree to these Terms, our Privacy Policy, or any other policies mentioned (including Delivery and Returns) or if you are under the age of 18.

WHAT ARE THE TERMS CONTAINED IN?

All facets of how you use the site are covered by these terms of use, including:

1. What we are

2. a rundown of our services

3. Use of our services

4. Establishing an Account

5. Objections to the use of your Account

6. Making Product Selections (Product Specifications, Substitute Products)

7. Pricing Details, Pricing Mistakes, and Our Price Guarantee

8. Availability of our inventory and anticipated delivery times

9. Key concepts for “Made To Order” products

10. Making a purchase

11. Order Confirmation and Acceptance by Us

12. Funding & Promotion

13. Deliveries Details

14. Refunds & Exchanges

15. Order Revocations (statutory right to cancel for UK residents)

16. 30 Day Money Back Guarantee from Us

17. ‘Made to Order’ Goods Cancellation

18. You can delete your account.

19. complaints from clients

20. All the legal warranties, indemnities, disclaimers, and other key legal clauses

21. Offers Publication-Featured Offers

22. Competitions in general

ARE THESE TERMS CHANGEABLE BY ROOST HOME?

We hold the right to change these terms and any other documents mentioned at any time. You are required to periodically check this page and any linked pages to take notice of any updates we may make, as they will be binding on you. It’s also possible that other clauses or notices published on our site will take precedence over some of the ones in these terms of use.

1. WHO OWNS THIS WEBSITE?

This site is a part of the retailer’s online store.

ROOST HOME AND LIFESTYLE LTD, 13476131 Company No., Registered Address: 12A Crescent East, Cleveleys FY53LJ

2. WHAT SERVICES ARE PROVIDED TO ME BY ROOSTHOME.CO.UK THROUGH THIS WEBSITE?

You can buy furniture, soft furnishings, fabric, home décor, home accessories, and other items through our websites and mobile applications, which we provide as an online retail environment. We are constantly expanding our product offerings and services, so we reserve the right to add new services or change the focus of existing ones at any time, with or without prior notice to you. In either case, these terms of use will still be in effect for all new or modified Services. Furthermore, we reserve the right to stop providing the Services.

3. ROOSTHOME.CO.UK ACCESS: HOW DO I GET IN?

Along with visiting websites or using mobile applications, you can use the following methods to access the Services:

1. By dropping by without buying anything (“Guest”)

2. creating an account (“Customer”) and placing an order

Any reference to You in these terms refers to either you as a customer or a guest.

4. IS IT EASY TO CREATE AN ACCOUNT?

You will be asked to register with us when you place an order. For account creation, you must be at least 18 years old. If you are opening an account on behalf of a business, you represent and warrant that you are authorised to bind that business.

4.1 Are the login details for my account secure?

You acknowledge that it is your responsibility to keep your account’s password and screen name private. You agree that we are not liable for any account access by third parties as a result of your sharing your login information, other account information, or personal information, or as a result of the theft or improper use of your screen name and password. In the event that we suspect an unauthorised person is attempting to access your account, we reserve the right to suspend your use of the Services or terminate your account.

4.2 What data do you gather about my account and me?

We handle the data we have on you in accordance with our privacy statement. By using the Services, you agree to this processing and guarantee that all information you provide is true. You are in charge of reading the privacy policy’s terms. You acknowledge that you have read and agree to the terms of the privacy policy, as it may be updated from time to time, and that it is your responsibility to check back frequently for updates. We reserve the right to modify the privacy policy at any time.

We will never email you asking for personal information. If an unsolicited email asks you for your log-in information or any other information of this nature.

5. WHAT DUE DILIGENCE DO I OWE? ARE THERE ANY LIMITATIONS ON WHAT I CAN DO ON THIS WEBSITE?

I can only use the site for personal use, isn’t that right?

Your account is indeed for your sole personal use. You are not permitted to give others permission to use your account or make an attempt to use another member’s account without that member’s permission first. Your account may not be transferred to another party by assignment or another means.

You are solely responsible for your own behaviour as well as that of anyone else using your account, and you accept full responsibility for I any information or content that either you or that person submits on your behalf, and (ii) any information or content that either you or that person posts, transmits, publishes, or otherwise makes available through the Services.

You guarantee that all products you order are only intended for use in your home and are not purchased for resale, distribution, or any other type of similar commercial use. The products we sell are only intended for individual, domestic, and consumer use.

We chose our products with the understanding that they would only be used for domestic purposes; if you intend to use them for commercial endeavours, please make sure you have the necessary insurance. We disclaim all implied warranties and conditions of merchantability and fitness for a particular purpose when you use the products in the course of a business (to the fullest extent permitted by law).

Our maximum liability to business users arising from or related to the products shall not exceed the replacement cost of the relevant product (except in the case of death or personal injury caused by our negligence or in respect of fraud).

In regards to business users, we do not accept liability for the suitability of goods for business purposes, nor do we accept liability for loss of use of the item or any loss above the item’s cost in the event of a claim for breach of warranty or condition.

What significant commitments as a customer must I make to Roosthome.co.uk?

When using this website and placing an order, you guarantee and represent that you:

1. over the age of 18;

2. own the credit card or debit card you’re using for payment and have enough money in your account to cover the cost of the item(s) you’ve ordered;

3. have given all information necessary for placing an order;

4. Providing only accurate, current, complete, and truthful information;

5. You’ll use the Site in accordance with all applicable laws, rules, regulations, ordinances, edicts, and customs of the nation in which you reside;

6. You bear full responsibility for all activities that occur on your account, whether they are carried out by you or another person.

You further guarantee and affirm that you won’t:

1. access or make use of the Services from any location or jurisdiction where doing so is illegal or against the laws, rules, regulations, ordinances, decrees, or customs of your country, the United Kingdom, Australia, or the United States of America;

2. impersonate anyone or anything, or otherwise falsely represent affiliation, connection, or association with anyone or anything;

3. utter any false or fraudulent information, including payment card information;

4. interfering with, disrupting, or attempting to interfere with the proper operation of the Services or any networks connected to the Services;

5. accessing information not intended for that user or entering a server or account that they are not authorised to access;

6. attempt, without proper authorization, to probe, scan, test, or otherwise compromise the system’s or network’s vulnerability or to circumvent the site’s security or authentication measures;

7. attempt to prevent any user, host, or network from receiving service. This includes, without limitation, sending a virus to the services, overloading the site, “flooding,” “spamming,” “mail bombing,” or “crashing,” or otherwise attempting to prevent any user from accessing the site or their server.

6. Deciding Which Products to Order

You should read over these crucial terms before placing an order with us.

6.1 Are the product details and images correct? Suppose they are not.

The measurements, such as weights, dimensions, and capacities, shown on our site, despite our best efforts to be as accurate as possible, are only approximations, and the product images on our site are only there for illustrative purposes. Despite our best efforts to display the colours accurately, we cannot guarantee that your computer will do so or that the colours you see on it will match the colour of the products. The products you receive may differ slightly from those images.

In the event that the manufacturer’s specifications for the product change, we will try our best to provide you with a comparable alternative. We might have issues with the supply of some products, in which case we might offer an alternative product of equal or higher quality at the same price. You can reject the replacement or substitute and request a full refund if you’re unhappy with it. Depending on the circumstances, you have the right to cancel your order in accordance with the consumer regulations.

To give you as much information as we can about each product, we have made every effort to display our products as clearly as we can on our website. If you require additional details.

How can I tell if the sizes will fit in my house?

Please read through our product specification before placing your order as it contains crucial details you should take into account. Any waivers provided by us in the specification are also incorporated into this agreement. If you’re ordering a “Made To Order” product, it’s crucial to read our product specification.

7. RATES OF CHARGES

When I place an order, how are prices shown?

Unless otherwise stated, all prices are shown in British Pounds and include VAT (if applicable) at the current rates. They do not, however, include delivery fees (see our Delivery Policy for further details).

7.2 What if there is a pricing error and the price is incorrect?

The price you pay is the price that is listed on the Site when we receive your order, but there may be instances—either within or outside of our control—where the price that is shown to you is incorrect.

If we do in fact find a pricing error for the items you ordered, we will notify you as soon as we can after you submit your order and give you the choice of either reconfirming your order at the correct price or cancelling it. We will consider the order to have been cancelled if we are unable to reach you. If you decide to cancel and you’ve already paid for the products, you’ll get a complete refund.

What does the Roosthome.co.uk Price Promise entail?

To get all the details, please review our Price Promise Policy section.

7.4 Discounted or on sale items

To view the full details, please visit our Payment & Promo section.

8. ASSURANCE OF STOCK

Are all of the products on the website in stock and readily available?

Similar to a department store, we operate by keeping a limited number of items in stock in our warehouse so they can be shipped out right away. We order some larger items for you that may take longer to ship, such as some furniture, lighting, and more specialised pieces.

If an item is temporarily out of stock, we will inform you as soon as possible, keep you regularly updated on the status, and ship it out as soon as it does. Sometimes products will be more in demand than anticipated and may sell out. Since some of our collection is seasonal, it’s possible that certain products will be discontinued or unavailable as the season comes to an end. If we become aware of any potential delays with your order, we will notify you as soon as we can and provide you with an alternate date or, if that is not suitable, a full refund.

9. PRODUCTS THAT ARE “MADE TO ORDER” – IMPORTANT TERMS

9.1. How about sending out things that were “Made To Order”?

We offer a variety of “Made To Order” items in our collections, including but not limited to headboards and sofas that are customised for you in the colours and sizes of your choice. Delivery of these things will be arranged once you buy from us. The anticipated manufacture periods may occasionally be delayed if the textiles or materials that go into our “Made To Order” products are occasionally out of stock with our manufacturers. If this happens, it is our policy to let you know about the delay as soon as we can, to keep you continually updated on the situation, and to send your package as soon as it arrives.

9.2 Can I return a “Made to Order” item? Can I exchange or return “Made To Order” items?

You are deemed to have taken into account all of these considerations, as well as any others that may have an impact on the purchase, and to accept that you are completely happy that the non-standard, “Made To Order” product is the right one for you by placing an order with us. After the product has been put into production, you won’t be able to modify the order.

An item that is “Made To Order” cannot be cancelled. Our returns policy for “Made To Order” items must be understood if you decide to change your mind. Before making a purchase, make sure you have read and comprehended the terms that apply to the sale of customised products, as mentioned in our return and refund policy and our cancellation provisions below.

10. HOW DO I BOOK AN ORDER ON THE WEBSITE?

The following phases constitute the completion of our order processing system:

On our website, where you will be led through a straightforward shopping process, you choose your products.

1. You place your order with us by clicking the “confirm order” button on the website after you have seen and approved your order at the checkout.

2. When your order is placed and processed, your credit card or debit card will be authorised. You still have all of your legal rights notwithstanding this.

3. After that, we will send you an email confirming your order for the goods; this is not an order confirmation or order acceptance from us at this time; rather, it is a reminder to you of what has been processed by our system. Please let us know as soon as possible if there are any issues with this acknowledgement.

4. After being processed in our system(s) for 24 working hours, your item will be dispatched from one of our distribution centres, where we try to deliver within the lead time mentioned (lead times guidance is displayed with each product).

5. When the items depart from our distribution / processing centre, an email dispatch confirmation is received (s). We will give you the information you need if our couriers have an order tracking feature that is suitable.

If we have processed and received full payment for the products, title to any products you order on our website shall transfer to you upon delivery of the products.

11. ORDER ACKNOWLEDGMENT

What exactly is a “Order Confirmation”? 11.1

After placing an order, the “confirmation” stage will outline the last few specifics of your order. This demonstrates that the products have been accepted as part of your offer to buy them. Your payment will be collected now. If there are any other significant adjustments to your purchase, we’ll let you know via an additional email once the items have left our warehouse or are in the hands of our courier.

When do you take orders? 11.2 Is it the time at which my agreement with you is created?

Occasionally, we might have to inform you that we can’t fulfil your order. In that case, we’ll fully refund any money you’ve already made. Orders may not be accepted for the following reasons, but not exclusively:

• We weren’t able to get your payment authorised;

• Incomplete billing information, which indicates that the order may be fraudulent;

• Finding an inaccuracy in the price or the description of the product;

• Either you don’t meet the requirements outlined in these Terms or you’ve broken them.

Unless we have informed you that we do not accept your order or you or we have cancelled it, the contract between you and us will be considered accepted when the products are shipped to you.

12. FINANCES & PROMOTIONS

12.1 What forms of payment are accepted?

To learn more, including how to buy and use gift cards from Roosthome.co.uk, visit our payment and promotions area.

12.2 Which currency is shown on the website? Are taxes and customs duties included?

All prices listed on our website are expressed in British pounds sterling (£) and, when applicable, include UK sales tax (VAT) at the applicable rate. Everything is paid for in GBP pounds sterling (£).

Up to the final step before completing a payment, the price of your purchase will be displayed in your selected currency. At that point, we’ll show you the precise GBP equivalent that will be charged to your card.

International banks and credit card companies set their own exchange rates, and the cardholder may also be responsible for paying an additional processing or administrative fee. We have no control over these conversion rates or fees, therefore our recommendation is that you contact your bank if you have any questions about them before completing a transaction.

We have no control over and are unable to forecast any customs or import duties that may be imposed after the package arrives at your country of residence. Please see our Delivery Information for additional information.

12.3 Do you use Mastercard SecureCode, Verified by Visa, or 3D Secure for card security?

We support the “MasterCard® SecureCodeTM” or “Verified by Visa” security services since we are committed to offering the most cutting-edge security features. For more information, click on the company logos below. In order to prevent fraudulent use of your credit card, your bank has added Verified by Visa and Mastercard Securecode as additional layers of security.

12.4 I believe the amount you deducted from my card was incorrect; what can I do about it?

You agree to get in touch with us to try to resolve any discrepancies before formally notifying your card issuer or other payment provider if you object to any charges made to your account. You must get in touch with us by phone or email, referencing your order number and your justifications for disputing the charge. This will help us evaluate your complaint quickly and properly, and if necessary, repay your original payment source for the disputed amount.

You consent to giving us 30 days from the initial complaint notification to resolve the issue, and you agree to take your dispute to a third party provider (PayPal, Klarna, the bank or credit card company) only after this period has passed.

Using Klarna to Make Payments 12.5

You may find a complete list of Klarna’s deals here.

13. DELIVERY

Refer to our Delivery Information Policy for more information.

14. RETURNS

To learn more, please review our Returns Policy.

15. WHAT ARE MY STATUTIONAL RIGHTS TO CANCELLATION IF I LIVE IN THE UK?

Details can be found in our Returns & Refunds section.

16. WHAT DOES THE 30-DAY MONEY-BACK GUARANTEE ENTAIL?

Despite the aforementioned legal protections for UK customers, we provide all customers with a 30-day money-back guarantee that is explained in our returns policy. Made-to-order products are not covered by this 30-day money-back guarantee unless the product is faulty or damaged (see below).

Once products have been shipped, they must be returned in accordance with our Returns Policy, which is a component of these Conditions. We will give you a credit for the purchase price less any applicable delivery and handling fees within 30 days of us receiving the products as promised.

17. REFUSAL OF “MADE TO ORDER” GOODS

Browse through our Returns & Refunds department.

18. How can I delete my account if I no longer want to have one?

Following the delivery of your active orders, you can delete your account whenever you like.

We reserve the right, for any reason, to immediately suspend or terminate your use of any Services without prior notice (including if you fail to pay any amount due or we become aware of any breach of these Terms). Additionally, at any time and at our sole discretion, we reserve the right to delete any information or data related to your account from our Services and other records.

19. I want to complain to ROSTHOME.CO.UK. HOW DO I DO THAT?

If there was a part of our services that didn’t meet your standards, we apologise. If you have a complaint, please get in touch with us and describe it in detail.

Our target first response time is 72 working hours, although at busier times, this may take longer. You agree to provide Roosthome.co.uk the chance to address your issue first through our internal process in exchange for us making the first attempt to address your complaint. You acknowledge that you may only refer a disagreement to a third party if you consider that it has not been settled within 14 days of your initial notification to us. Included among the third parties are any chargebacks or disputes with payment processors, consumer review websites, or social media platforms, without limitation.

20. WHAT ABOUT ALL OF THE REGULAR LEGAL TERMS, SUCH AS DISCLAIMERS, WARRANTIES, INDEMNIFICATION, ETC.?

We do our best to avoid legalese, but some portions must be included to protect both you and us. We trust that these Terms are understandable to you. I ask that you carefully read this part.

20.1. WARRANTIES ARE EXCLUDED

The scope of this section’s application is determined by the applicable law.

Although we will make reasonable efforts to verify the accuracy of any information on the site, we make no representation or warranty of any kind, express or implied, statutory or otherwise, regarding the site’s contents or availability, or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, or reliability of the website. We disclaim this.

Opinions, recommendations, comments, offers, and other information or content made available through the Services but not by us directly are those of the individual authors and should not be taken as gospel. Such content’s authors bear full responsibility for it. We neither I warrant nor guarantee the truthfulness, completeness, or applicability of any information supplied on the Services, nor (ii) adopt, endorse, or take ownership of any opinion, advice, or statement made by anyone other than us. We will never be held liable for any loss or harm brought on by someone putting too much trust in data or other content that has been placed on the services, sent via the services, or sent to or by guests or customers.

If a delay or failure to supply products—or to otherwise carry out any obligation outlined in these terms and conditions—is entirely or partially caused by events beyond our reasonable control, whether directly or indirectly, we shall not be held responsible.

We will take all reasonable steps to protect the details of your order and payment, but barring gross negligence, we cannot be held responsible for any losses brought on by unauthorised access to information you supply.

20.2. Liability Limitation

To the fullest extent permitted by law, we will not be liable for any of the following in contract, tort (including, without limitation, negligence), pre-contractual or other representations (other than fraudulent or negligent misrepresentations), or in any other way arising from or related to the terms and conditions:

1. economic losses, such as without limitation the loss of earnings, contracts, business, sales, data, or projected savings; or

2. a decline in reputation or goodwill; or

3. losses that are unique or indirect;

4. resulting from or connected with the provisions of any subject under these terms and conditions the party has experienced or incurred.

In relation to these Terms or your use of the Services, our total liability to you shall not exceed I the cost of any goods or services you purchase as a Customer; or (ii) £100 if you are a Guest.

Nothing in these Terms shall restrict or otherwise affect our liability for: I wrongful death or personal injury resulting from our gross negligence; or (ii) fraud or fraudulent misrepresentations made by us. Nothing in these terms changes your legal consumer rights.

20.3. Indemnities

You consent to hold us, our officers, directors, employees, agents, and third parties harmless from any claims, causes of action, debts, losses, costs, liabilities, and expenses (including reasonable legal fees) relating to or resulting, directly or indirectly, from: I the use of or inability to use the Services by you or anyone using your account; (ii) any content or information posted by you or anyone using your account; (iii) your violation of the Terms of Service or that of any third party

Any claim that would normally be subject to indemnification by you is subject to our right to take the exclusive defence and control at our own expense. If we decide to use this right, you agree to work with us completely.

If someone else uses your shopping account or personal information without your permission, you are still responsible unless you can demonstrate that the usage was fraudulent.

20.4. Rights in our Intellectual Property

We are the sole owners or licensees of the designs, intellectual property, and content on this website. Copyright, trademarks, and other intellectual property rights are used, as necessary, to protect these. The materials on this website may only be viewed, copied, or printed in the manners permitted below and for the sole purpose of placing an order for products from us. The images, designs, logos, photos, written language, and other materials found on these pages are either the property of us, our suppliers, or third-party content and technology providers, or they are registered trademarks of the respective owners. Restricted rights. You acknowledge that the information on the Website is provided solely for your personal, non-commercial use and that you may (by making a Purchase, if necessary) download such information onto only one computer hard disc for such use. It’s against the law to duplicate, modify, distribute, reproduce, or incorporate into another work in any way any portion or the entirety of the content on this website.

20.5. Links to Third-Party Websites

Any links on our websites that lead to external websites or other resources run by third parties are there only for your information. These websites or resources’ contents are not under our control, and we disclaim all liability for any loss or harm that may result from your use of them.

20.6. Assignment

It is forbidden for you to novate, assign, or otherwise transfer your rights and responsibilities under this Agreement to another entity or person. But we have the right to cede, novate, or otherwise transfer some or all of our rights and duties to anybody else without informing you.

20.7. Whole Agreement

This agreement between us and you is governed by these terms of use and the pages on the sites and Services to which they are referred. They contain the whole rights and obligations between us and supersede and replace all prior terms, even if they were not expressly withdrawn or modified. “If any part of this Agreement is determined by a court to be unlawful or unenforceable, that provision shall be severed and rendered ineffective, and the remaining provisions of this Agreement shall continue to be valid and binding on the Parties.

Jurisdiction and Governing Law 20.8

Any disputes relating to these terms of use, the materials referred to in them, the site, or the Services shall be governed by and construed in accordance with English law, and shall be brought exclusively in the English courts.

Class Action Waiver 20.9.

You acknowledge that you are waiving your right to participate in a class action or representative action with respect to any such claim, and that neither you nor any other person shall have the right to join or consolidate claims by or against other affiliates or individuals, or arbitrate any claim as a representative or class action, or in a private attorney general capacity.

Promotional codes and discount codes, number 21,

Details may be found in our Payments & Promo section.

GENERAL CONTEST TERMS AND CONDITIONS

The following rules are applicable whenever you enter a contest on rooststg.wpengine.com, unless otherwise specified in the contest.

1. Entries received after the deadline will not be considered. The deadline for submissions is indicated in the competition.

2. Entries that don’t fulfil the requirements or are incomplete won’t be considered.

3. All contestants must be prepared to participate in any publicity events, including giving permission for the use of their names and images.

4. Prizes are not exchangeable for cash or transferable to another person.

5. There will be no cash equivalent to the stated prize.

6. No merchandise other than the mentioned reward will be provided.

7. Roost Home and Lifestyle Ltd retains the right, if necessary, to halt competitions or change the outlined rules.

8. Workers of Roost Home and Lifestyle Ltd, suppliers, and third-party employees are not eligible to win contests that Roost Home and Lifestyle Ltd sponsors.

9. In order to be eligible to enter a competition, the information submitted must be true, accurate, and relevant to them; otherwise, the entry will be deemed invalid.

10. Unless otherwise specified in the specific terms of each competition, entries must be made by UK residents only.

11. Winners are chosen at random, unless otherwise specified, and Roost Home and Lifestyle Ltd decisions are final.

12. You will forfeit the prize if you don’t respond to the notification that you won.

13. Prizes must be claimed by winners within seven days after being notified.

14. In the event that the winner is unreachable, a replacement winner shall be chosen.